Terms & Conditions

Prices are shown in Australian dollars and include GST unless stated otherwise. We aim to keep product descriptions, images, dimensions and prices accurate, but timber is a natural product and slight variations in colour, grain and finish are normal.

Prices may change at any time before your order is accepted. If a price or product detail is clearly wrong, we will contact you to confirm, amend or cancel the order before dispatch.

Your order is an offer to buy. A contract is formed when we accept and confirm your order. We may decline or cancel an order where stock is unavailable, payment is not successful, the delivery address is outside an area we can service, or the order appears fraudulent.

To change or cancel an order, contact us as soon as possible on 0430 299 377 or support@samerantibeadingtoday.com.au. We can usually amend an order before it is picked or loaded for dispatch. Where an order has already been paid and is cancelled by us, we refund the amount paid using the original payment method.

You may pay securely by card at checkout, or choose cash on delivery (or cash on pickup) where that option is offered. Card payments are processed by our payment provider; we do not store your full card details.

Orders paid by card remain payment pending until the payment is confirmed. For cash on delivery, the full amount must be paid to the driver at the time of delivery before the goods are handed over. Our driver may decline to leave goods where payment is not made.

Free delivery applies only to eligible addresses within our standard Adelaide metropolitan delivery area. It does not mean free delivery to all South Australian addresses.

Addresses outside our standard Adelaide metropolitan delivery area may incur an additional delivery charge. That charge is determined by us according to factors including the location and distance involved, additional travel time, site accessibility, the size and nature of the order, and any special handling, equipment or timing requirements.

Where practicable we will advise you of any additional delivery charge before dispatch, and you may accept the charge, change to warehouse pickup, or cancel the order for a refund of amounts paid for that order.

S.A. Meranti Beading Today (Meranti Beading SA) determines whether an address falls within the standard free-delivery area. If you are unsure, call 0430 299 377 before ordering and we will confirm.

Deliveries are scheduled on business days and the sequence of stops is set by our optimised daily route. Any delivery time or window shown to you is an estimate based on that route and live progress; it is not a guaranteed time. Traffic, weather, access problems and earlier stops can change it.

You must ensure safe, legal and practical access to the delivery point, including adequate space for a vehicle carrying long lengths of timber. If we cannot access the address, no one is available to accept the goods, or it is unsafe to unload, we may attempt redelivery or return the goods to our warehouse, and a further delivery charge may apply.

We record proof of delivery for every delivered order. This may include the recipient’s name, an on-screen signature, a photograph of the delivered goods at the delivery point, and the date, time and GPS location of the delivery.

Proof of delivery records are kept as evidence that the order was delivered and are available to you in your order history and to our staff for support and dispute purposes. Their handling is described in our Privacy Policy.

Please inspect your order on delivery or pickup. Report any damage, shortage or transport-related fault to us as soon as possible, and ideally within 48 hours, on 0430 299 377 or support@samerantibeadingtoday.com.au, with photographs where you can. Prompt reporting helps us resolve the issue quickly; it does not limit any rights you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Outside those rights, change-of-mind returns are at our discretion. Where accepted, goods must be unused, unmarked, in original condition and returned within a reasonable time; cut-to-order, custom or specially ordered items may not be returnable, and a handling or restocking fee and return freight may apply. Approved refunds are made to the original payment method.

If you receive an item you did not order, the wrong product or quantity, or your order is short-supplied, contact us and we will correct it — by supplying the correct goods, collecting the incorrect goods at our cost, or refunding you — as appropriate.

Warehouse pickup is available from 126A Sherriffs Road, Morphett Vale, South Australia 5162. Opening hours: Mon–Fri 7:30 a.m.–5:00 p.m. · Sat 10:00 a.m.–4:00 p.m. · Sunday closed. No delivery fee applies to pickup orders. Please wait until we notify you that your order is ready before travelling, bring your order number, and follow all site safety directions. You are responsible for safely loading and restraining goods on your vehicle.

Stock availability is not guaranteed until your order is accepted. If an item becomes unavailable after you order, we will contact you to offer an alternative, a partial supply or a refund of the affected item.

To the maximum extent permitted by law, and subject always to the Australian Consumer Law and any other rights that cannot lawfully be excluded, our liability for any claim relating to goods supplied is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

We are not liable for loss or damage caused by your incorrect measurements, unsuitable selection, improper storage, installation or use of the goods, or by events beyond our reasonable control.

You must give accurate and complete contact, address and access information, and keep your account details up to date. Incorrect information can cause failed deliveries, and a further delivery charge may apply. We handle personal information in accordance with our Privacy Policy.

We may update these terms from time to time. The version published on this page at the time you place an order applies to that order.

These terms are governed by the laws of South Australia and applicable Commonwealth laws of Australia. You and we submit to the non-exclusive jurisdiction of the courts of South Australia.

Phone or text 0430 299 377 · Email support@samerantibeadingtoday.com.au
Warehouse: 126A Sherriffs Road, Morphett Vale, South Australia 5162 · Mon–Fri 7:30 a.m.–5:00 p.m. · Sat 10:00 a.m.–4:00 p.m. · Sunday closed

You can also use our Contact Us page to send an enquiry.